Shipping Policy

Last Updated: June 15, 2026

1. Shipping Destinations

Tealume ships tea products to the following countries:

• Saudi Arabia (all major cities including Riyadh, Jeddah, Dammam, Mecca, Medina)
• United Arab Emirates (Dubai, Abu Dhabi, Sharjah, and other Emirates)

We use locally operated warehousing in Riyadh to ensure faster delivery within Saudi Arabia.

2. Shipping Methods and Timeframes

Note: Delivery timeframes are estimates only. Delays may occur due to customs clearance, public holidays, extreme weather, or circumstances beyond our control.

3. Shipping Costs

• Saudi Arabia: Shipping fees are calculated at checkout based on your delivery address and order weight. Free shipping may be available for orders above a specified amount (promotions announced on the Site).
• United Arab Emirates: Shipping fees are calculated at checkout. Additional customs duties or import taxes may apply and are the responsibility of the customer.
• Shipping costs are non-refundable in the event of a return (except where the return is due to our error).

4. Order Processing Time

• Orders are typically processed within 1–2 business days (Saturday–Thursday, excluding public holidays)
• Orders placed after 3:00 PM (KSA time) will be processed the next business day
• You will receive an order confirmation email immediately after placing your order
• You will receive a shipping confirmation email with tracking information once your order has been dispatched

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number
• The courier company name
• A direct link to track your shipment online

If you do not receive your tracking information within 3 business days of placing your order, please contact us at info@tealume.com.

6. Customs, Duties, and Import Taxes

• For Saudi Arabia: Most consumer tea shipments are not subject to significant customs duties, but this is subject to Saudi Customs regulations
• For UAE: Import duties and VAT may apply. Please check with UAE Customs for the latest rates
• We are not responsible for delays caused by customs clearance processes

7. Delivery Issues

Lost or Delayed Packages: If your tracking information shows no movement for more than 5 business days, or if your package is lost, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue.

Wrong Address: Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize you entered the wrong address, contact us immediately — we may be able to update it before the order is shipped.

Package Damaged in Transit: If your package arrives damaged, please take photos of the packaging and product immediately and contact us within 48 hours of delivery.

8. Cash on Delivery (COD)

• COD is available for customers in Saudi Arabia (subject to area eligibility)
• Additional COD service fees may apply and will be displayed at checkout
• For COD orders, please have the exact amount ready at the time of delivery
• We reserve the right to refuse COD service to customers with a history of refused deliveries

9. Contact Us