Privacy Policy

Last Updated: June 15, 2026

1. Introduction

Tealume ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tealume.com or purchase our products. Please read this policy carefully. If you do not agree, please do not use our website.

2. Information We Collect

We may collect the following information that you provide directly to us:

• Personal Information: Name, email address, phone number (including WhatsApp)
• Order Information: Shipping and billing addresses, order history, product preferences
• Payment Information: Payment details are processed securely by our payment service providers; we do not store your full payment card information
• Communication Information: Any messages you send to us via email, WhatsApp, or contact forms

We also automatically collect certain information when you visit our site:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring website addresses
• Shopping behavior and preferences (via cookies — see our Cookie Policy)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders, including shipping and delivery coordination
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your inquiries and provide customer support via email or WhatsApp
• Improve our website, products, and overall customer experience
• Send promotional communications, special offers, and product updates (only with your consent; you may opt out at any time)
• Prevent fraud, ensure security, and comply with legal obligations under the laws of Saudi Arabia
• Maintain internal records and analytics for business operations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Shipping & Delivery Partners: To deliver your orders to the address you provide (e.g., local couriers in Saudi Arabia and UAE)
• Payment Processors: To securely process your payments (e.g., Shopify Payments, PayPal, COD processing)
• Legal Compliance: When required by law, court order, or government authority, or to protect our legal rights and the safety of our users
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, and restricted access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. You acknowledge that you provide your information at your own risk.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal compliance purposes).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal exceptions)
• Objection: Object to our processing of your data for certain purposes
• Withdraw Consent: Withdraw your consent for marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly

To exercise any of these rights, please contact us at info@tealume.com or via WhatsApp: +86 182 3572 5370.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Please refer to our separate Cookie Policy for full details. You can manage your cookie preferences through your browser settings at any time.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence (including China and Saudi Arabia). We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us